Many people confuse communication as a technique to transmitting and receiving of messages. It is actually a mutual exercise of understanding between transmitter and receiver. Communication plays a very crucial role in business. In business setups precise communication is just like an art. Planning, organizing, staffing, directing and controlling are basic functions of management, but these functions can never be performed without effective and efficient communication. Business communication is continues inflow and outflow of information.
Modern organizations are very big in size; they have large no. of employees who work at different levels and at different locations. It’s very important to have proper communication set up between these people so that business can operate smoothly. Right channels and right methods of communication minimize the chances of misunderstandings and wrong decisions. Communication gaps can turn lethal for any organization.
Importance of business communication-
The Business Communication is always objective oriented. All the rules, policies and conduct regulations of an organization are required to be properly communicated to all the concerned people present inside the organization and outside the organization. The Business Communication is always controlled through some norms, rules and regulations. In previous days, the extent of business communication was confined to telephone calls and paper work only. But now with the help of latest technology the scope of business communication has widened to large extents. Now, we do have video conferencing, mobile phones, satellite connections and emails to support and facilitate the business communication. Efficient and effective business communication always participates in building and developing the goodwill of a company.
Business Communication can easily be classified in following two categories:
1. Written Communication– It covers all the written methods of business communication for example- daily, weekly, monthly and annual reports, minutes of meeting, agenda of meting instruction manuals etc.
2. Oral Communication– It covers all the oral methods of business communication. The oral communication can further be classified into formal and informal communication. Under normal situations, business communication is always formal in nature, for example- interviews, conclaves, meetings etc. Informal channels of communication like Grapevine session is also common to use while conducting induction and training programs.